Lead Retrieval systems are a helpful tool for receiving participants’ contact information when they visit your booth or session. The information obtained by lead retrieval system enables exhibitors and supporters to enhance their database by securing valuable leads for further marketing and communication.
We are pleased to offer you the “K-Lead” Application: exhibitors can download the “K-Lead” app onto their own smart phone or tablet and transform their device into an instant, easy lead retrieval system and capture participants’ full contact information with a quick scan of their badge.

The advantages of the “K-Lead” application:

• Instant Access: download directly to your device; no extra hardware needed! 
• Effortless Lead Capture: simply scan the barcode on attendee badge
• Live Lead View: allows to view in real-time the leads information for immediate engagement. 
• Customize Notes: ability to insert exhibitor’s comments for each lead in free text format.
• Application is available for download from Apple store or Google play: “K-Lead App”.
• Cost per unit – USD 750 (excluding 4% credit card charges fees, excluding VAT if applicable)

The Application should be installed on your company/personal device (tablet/smart phone). Operational information will be sent in due course.

To order “K-Lead” Application, please access the Exhibitor’s Portal https://exhibitorportal.kenes.com

Deadline:  Monday, 19 May 
Onsite rate of USD 850 will be applied for order received after above deadline.

Please note:

• Device is not included. The Application should be installed on your company/personal device (tablet/smart phone).
• In accordance with the general data protection regulation (GDPR), Kenes Group has updated its privacy policy. You can view our updated privacy notice here.
  Kenes will not share delegate’s personal data with third parties without their consent.
  Please note that similarly to sharing a business card, presenting delegate badge for scanning at exhibition booths or industry symposia constitutes an expression of consent to share their personal details with the company that is scanning their badge so that it may contact them in the future.
• Barcodes on delegate’s badges contain contact information as supplied by the delegate or the agency responsible for the registration process of the delegate. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details.
• In addition, please note that neither Kenes Group nor the Organising Committee is responsible for the content of the information.

 NEW!  Boost Leads & Save Time: Upgrade to K-Lead PLUS!  

Say goodbye to manual follow up emails: add USD 750 and Upgrade your K-Lead app.

• Automated Follow-up Emails: K-Lead PLUS automatically sends personalized e-mail to booth/session visitors right after lead capture.
• Tailored Email Customization: Craft the perfect message with customizable subject lines, email content, and signatures. Attach PDFs to add a polished, personal touch that stands out.
• Never Miss a Lead: Say goodbye to the hassle of manual follow-ups. K-Lead PLUS ensures timely engagement with emails sent immediately after each scan, keeping your brand top-of-mind.
• Trackable Insights: Monitor how your emails perform with engagement metrics. Learn what works and refine your strategies for maximum impact, ensuring you’re always improving.
• K-Lead PLUS requires at least one K-Lead license purchased and can be purchased via the Exhibitor’s Portal.

Exhibitor Badges

• Each exhibiting company is entitled to free exhibitor badges. The amount of free exhibitor badges is stated in your contract, and determined by your booth size.
  Two exhibitor badges will be given for the first 9 sqm booked, and one additional badge for each 9 sqm thereafter.
• The exhibitor badges allow access to the exhibition area and the Scientific Meeting Welcome Reception & Exhibition Opening.
• Exhibitor badges will be personalized i.e. they will include the name of the badge holder as well as the country and company name. Please submit the list of individual names via the Exhibitors Portal no later than Monday, 19 May. 
• Exhibitor Badge Holders are not eligible for CME/CPD credits or be listed on the World Map feature (if available) which displays the list of participants.
• Exhibitor badges will be available for collection at the registration area during registration hours. Please note that badges will not be mailed in advance.
• Additional exhibitor badges may be purchased online through the Exhibitor’s Portal, at the rate of USD 200 per badge.
  Companies may purchase a maximum number of exhibitor badges as follows:
  Booths of up to 60sqm –      15 exhibitor badges
  Booths larger than 60sqm – 25 exhibitor badges
  
  Notes:
  – Deadline for ordering additional exhibitor badges via the exhibitor portal: Monday, 19 May. 
      Link to access the Portal https://exhibitorportal.kenes.com
  – Please make sure that your company profile has been submitted via the Exhibitor’s Portal before placing an order.

• All company representatives are required to wear exhibitor badges to access the Exhibition. Company representatives not wearing their badges will not be allowed to access the Exhibition. Exhibitor badges are for the use of company personnel manning the booth and should not be used to bring visitors to the Exhibition.

For any enquiries related to registration, please contact the Registration Manager, Ms. Sandra Silva by e-mail at: registration@ptcog62.org

Access to the Exhibition Hall during Set-up and Dismantling Times

Contractors, stand builders and staff should receive a visitor´s pass to access Hotel´s premises. Individuals without a pass will not be permitted onto the premises.
All contractors, stand builders and staff  should use service areas (back of the House), and service elevators. It is NOT allowd to use the Convention area elevators or escalators to carry materials.
Passes can be issued onsite from the Back of House service area.

Upon arrival at the service area entrance, exhibitors/stand contractors/staff will be required to provide the following to the Hilton’s Security Department:

• Copy of Labor Risk Insurance (ART) for each individual working on your booth. Click HERE for more information
• A valid ID which includes photo for each individual.

Exhibition Floor Plan & List of Exhibitors

The exhibition floor plan has been designed to maximize the exhibitor’s exposure to the delegates.
To access the exhibition floor plan and see the location of each booth, please click here.
For full list of exhibitors and supporters – click here

Exhibition Hall 

The exhibition will be held in Hall Pacífico A + B which is located on level (-2).
Kindly note that the hall name as will be displayed in all publications as well as onsite signage will be “Exhibition Hall”.
For virtual tour – click  HERE

Floor  

Floor Load: 1000 kg per sqm.

Floor finish: carpet (as shown in the photo below)

Note: Exhibitors and stand builders are responsible for ensuring that the exhibition floor is left in the same condition it was found in. Any damage or soiling that cannot be removed during routine cleaning will be charged to the exhibitor or stand builder.

 Raised Floor / Platform 

• Please note that if your booth has a platform/raised floor, you are required to provide a ramp or sloped edging around the entire booth to ensure access for people with wheelchair or limited mobility.
• The raised floor sides must be closed and finished neatly. The edges must be safe, secured and easily visible to avoid trip hazard.
  For your reference, see below examples of raised floor with sloping edges 

Our team will be conducting inspections onsite to ensure all booths comply with this accessibility policy. In the event that a raised platform booth lacks a ramp or sloped edging, we regret to inform you that your booth will not be approved for operation until the access issue is rectified.

Exhibitors intending to install a raised floor or platform within their booth space are required to notify the organizer and the official stand contractor, EXPOMAR, when submitting their booth drawings for approval. This notification is essential as services like electricity, water, and internet are mostly provided through floor-based cabling. Raised floor or platform installation must, therefore, be scheduled after the relevant cabling work is completed. Please ensure these points remain accessible at all times. Please note that once the raised floor is installed, we cannot accommodate service requests requiring access beneath the floor.

Build-Up Height 

• The maximum build-up height for the top of all elements is 4 meters. 
• Shell scheme booths build up height is 2.4 meters
  
  Exhibitors who will have booths higher than the maximum permitted height will not be allowed to set-up their booths.
  Any part facing adjacent booths that is above 2.4m in height (back-to-back wall or side-by-side wall) needs to be designed with neutral tones (preferably white).The reverse side of any booth that is adjacent to another booth – over 2.4m in height – must be nicely finished, free of exposed wiring, graphics, or logos, to maintain a clean and professional appearance.

Ceiling Hangings/Rigging  

Ceiling hanging is NOT permitted.

Loading Bay Access 

Please coordinate your arrival (unloading and loading) with the official logistic agent – DSV Fairs & Events Spain. In order to maintain the smooth and efficient flow of traffic, exhibitors will be assigned designated unloading time slots.
For smooth operations, we kindly ask that you adhere strictly to these time slots and remove vehicles promptly after unloading.
Parking in the loading bay is prohibited as the loading bay space is limited and designated exclusively for loading and unloading purposes.
The entrance for trucks and vans is located on the ground floor. Address: Av. Juana Manso 751 – Puerto Madero.
Open hours for loading/unloading materials: 7:00 AM to 10:00 PM in the entrance located on Av. Juana Manso 751.

After open- hours, material may be loaded/unloaded under the following conditions:
Approval from both DSV and the organizer is required.
Material should be downloaded inside the dock with doors closed. For this reason the vehicle should be completely inside the dock space. The dock offers three downloading spaces with the following sizes:
Height: 3.20 m
Width: 4.40 m
Length: 8m (2 spaces)
Length: 15 m (1 space)
Loading/Unloading materials will not be permitted unless the above conditions are met. 

The service elevator to the exhibition hall from the loading dock is located next to “Escalera B”

Max. Size and Weight in service elevator:

Max weight: 1800 kgs
Door: 1.20 x 2.10 m
Cabin: 1.5 x 2.40 x 3.00

All contractors, stand builders and staff  should use service areas (back of the House), and service elevators. It is NOT allowed to use the Convention area elevators or escalators to carry materials.
All contractors, stand builders and staff will receive onsite a visitor´s pass to access Hotel´s premises. Entry without a pass is prohibited.
Upon arrival at the service area entrance, exhibitors/stand contractors/staff will be required to provide the following to the Hilton’s Security Department:

• Copy of Labor Risk Insurance (ART) for each individual working on your booth. Click HERE for more information
• A valid ID which includes photo for each individual.

Entrance personnel (Loading Bay Area)
   Street view                                           View from inside 

All materials delivered to the hotel must be monitored by the Security Department. The delivery must be recorded in the Security Department’s goods entry and exit log.
Contractors are required to provide the following information upon delivery:
– Event name (PTCOG 63)
– Meeting room (Pacífico A + B)
– Organizer name (Kenes Group)
– Quantity, type, and model of material

The Buenos Aires City times Regulation: 

Hours of unloading/loading available according to law Nº 1540, “Control de la Contaminación Acústica en la Ciudad Autónoma de Buenos Aires”.
Regulation Nº 740-GCBA-07 establish that the period unloading/loading all materials from trucks are as follows:

Monday-Saturday
Morning period – permitted from 07:01AM to 22:00h
Night period – NOT permitted from 22:01h to 07:00h

Sundays and Bank Holidays
NOT permitted ALL DAY

Otherwise, the Hotel may be subject to violations and/or closure.

Shell Scheme Booths 

To ensure a smooth and efficient installation and dismantling process of your booth, EXPOMAR has been appointed as the official stand contractor for PTCOG 63.

Pre-booked shell schemes through Kenes include the following:

• Walling – standard shell scheme system, 2.4m-high
• Company name on Fascia board facing the gangways
• One spotlight per 3 m² (10 Watt LED)
• Blue Carpet

Image shown is for illustration purposes only:

A – Fascia board displaying the company name that was submitted through the Kenes Exhibitor Portal.

B-  Wall Panel: 

• Actual panel size (including the metal frame):  1,03 mm W x 2475 mm H
• Visible panel size (excluding the metal frame): 0.968 mm W x 2393 mm H

For exhibitors who wish to print graphics on walls (at additional cost), the print dimensions are:  0.968 mm W x 2.393 mm H.
Resolution 72DPI

C – Column and System profile Octanom.

Note: Corner shell scheme booths are provided with two open sides and 2 fascia panels with company name.

Shell scheme booth comes with a blue carpet as part of the shell scheme package. If an exhibitor (shell scheme booth only) prefers a different carpet color, an additional charge will apply for the rental and installation of the preferred color.
Please contact EXPOMAR for the various color options available and costs:
Gustavo Bernacchi, E-mail: comercial40@expomar.com.ar

Shell Scheme booths do NOT include:

• Electricity
• Furniture
• In-booth daily cleaning

Electricity and furniture, wall graphics printing, and other products and services, can be ordered directly through EXPOMAR, the official stand contractor, until Friday, 16 May.
Fees increase after this deadline. Stock upon availability.
Click HERE to view the catalog.
For inquiries and to place orders, please Gustavo Bernacchi  from EXPOMAR by E-mail: comercial40@expomar.com.ar

Fascia Sign

Maximum of 21 characters (including spaces) may be written on your fascia (applicable for a 9 sqm booths).
Please submit lettering for fascia via the Exhibitor’s Portal by Monday, 21 April. 
If text for your fascia is not received by above deadline, we will provide you with a fascia title as per your application form.
The standard fascia lettering is black on white background. If you would like to print your company logo on the fascia board, in place of or in addition to your company name, or have custom graphics printed on the fascia board, this can be ordered at an additional cost through EXPOMAR, the official stand contractor, until Monday, 21 April. 

Important Guidelines for Shell Scheme Booths 

• All basic shell scheme booths will be designed and built by EXPOMAR – the official stand contractor.
• Exhibitors are not allowed to make any alterations to the structure of the booths or remove any integral parts from the booths. Exhibitors wishing to remove or change the location of any standard equipment within the shell scheme booth should indicate clearly on the location plan and forward it together with clear instructions to the official stand contractor and the Exhibition Manager before Monday, 21 April. 
• No free-standing stand-fitting or display(s) may exceed a height of 2.4 m or extend beyond the boundaries of your booth. This includes company names, advertising materials, flags and logos provided by the exhibitor.
• It is not allowed under any circumstances to cut, nail or drill into or through the walls, facia, floor or ceiling.
• Please do not use any adhesive products that may leave marks or cause damage to the panels and booth structure. Booth must be returned in the same condition in which it was received. Any damage to booth structure will be invoiced to the exhibitor.
• No painting is allowed; no usage of nails or screws.
• Double sided tape can be used to affix lightweight items as long as it does not leave mark or cause damage to the panels and booth structure. Velcro can be used as well (male & female).
• It is possible to use fishing line (nylon) to hang pictures etc.
• An exhibitor occupying a booth at the corner can request to close the additional side(s). If the official stand contractor and the Exhibition Manager is not being notified in writing before Monday, 21 April – it will be assumed that the exhibitor will have opening on the additional side(s). Exhibitors are responsible for ensuring the load-bearing capacity and stability of such structures and may be required to furnish the relevant proof.
• A back wall of a booth (any booth type) cannot be used by other exhibitors.
• The shell scheme comes with blue carpet. If the exhibitor wishes to have a carpet in a different color, an additional fee will be required. Please contact the official stand contractor for more information.
• Excess stock, literature or packing cases may not be stored on, around or behind booths, unless contained within a lockable storeroom.
• Electrical switchboards have to be reachable and the Exhibitor has to switch off the booth lights at the end of the day.
• Exhibitors requiring additional equipment are welcome to view the catalog or contact the official stand contractor – as per published deadlines (refer to sections “Deadlines & Key dates” and “Booth Services” for more information).

Space Only Booths

Exhibitors who have booked “Space Only” booth are required to submit the following for approval until Monday, 21 April the latest (extended).

• A scaled drawing (scaled 1:200 DWG), including elevation views of the proposed booth to be built.
  Please make sure to indicate floor height
• Electrical connections – a list of all appliances.
• Other utility connections such as water, drainage are subject to availability and must be checked with the Exhibition Manager prior to submitting the designs.
• The name and contact details of the construction company.

Please submit the files through the Kenes Exhibitor’s Portal: https://exhibitorportal.kenes.com.
If you require assistance retrieving these credentials, please contact me.

Booth Design Guidelines :

• All exhibits are to be displayed to avoid blocking aisles, obstructing adjoining booths, or damaging the premises.
  Exhibition material that is placed outside the booth will be removed at the exhibitor’s expense.
• Exhibitors are kindly requested to allow sufficient see-through areas that ensure clear views of surrounding exhibits. Entire sideway walls will not be approved.
• Island booths should be partly accessible on all ‘open’ sides. We try to keep the exhibition as open and inviting as possible. Wall construction along aisles is permitted, but the wall should not exceed 1/3 (one-third) of the total side length. For special considerations, written requests for partial exemption can be submitted to the Exhibition Manager.
• Construction finish must be perfect in all the booth’s visible areas, including booth ceilingand rear sides.
• Raised floor/platform:
  Please note that if your booth has a platform/raised floor of any height, you are required to provide a ramp or sloped edging around the entire booth to ensure access for people with wheelchair or limited mobility.
  The platform sides must be closed and finished neatly.
  The platform edges must be safe, secured and easily visible to avoid trip hazard.
  For your reference, see below examples of raised floor with sloping edges:

Our team will be conducting inspections onsite to ensure all booths comply with this accessibility policy. In the event that a raised platform booth lacks a ramp or sloped edging, we regret to inform you that your booth will not be approved for operation until the access issue is rectified.

• All structural back wallsof adjacent booths must be properly decorated. For back walls (reverse side) exceeding 2.4 meters in height, a neutral white or gray finish is required – no wiring, graphics, or logos. This mainly applies to booths with a shared border (back-to-back or side-by-side).
• Advertising on the boundary with other booths is prohibited.
• A back wall of a booth (including shell scheme booths) cannot be used by other exhibitors.
• Multilevelstructures are not permitted.
• Arches, bridges or similar construction connecting two or more booths are not permitted.
• The maximumbuilding height for the top of all elements is 4 meters.  
• Ceiling hanging is NOT permitted.
• Special care must be taken to ensure that the visitors will be inside the booth and not standing in the aisle. For example:
  • Screens or any kind of equipment to be shown or demonstrated may not be placed directly on the edge of the stand contracted in order to ensure that the visitor viewing the screens/equipment will be inside the booth and not blocking aisle traffic.
  • Any counter, desk etc. or device (i-pads, touch screens etc.) which attract visitors may not be placed immediately at the borders of the booth facing the aisles (there should be a reasonable distance from the edge of the booth).
  • Coffee bars or other F&B-stations must be inside the booth area to ensure that the visitors are standing and queuing up inside the booth area and not standing in the aisle.

• All installed structures, including exhibition stands, installations, special structures, exhibits, and advertising displays, must be sufficiently stable. They must not pose a threat to public safety, order, or endanger life and health.
• Exhibitors and stand builders are responsible for ensuring the load-bearing capacity and stability of the structure and may be required to provide supporting documentation as proof.

In addition, please find below key highlights of the Hilton set-up rules:

• All structure (panels, staging, lighting, sound Systems, etc) to be used in the event should not be in direct contact with Hotel´s carpet, walls, columns and/or decor.
• Any structure (panels, booths, staging) should arrive to the Hotel pre-finished and ready for setup.
• It is absolutely forbidden to paint and/or make carpentry jobs in the Hotel.
• It is the exhibitor/stand builder responsibility to provide for material to protect Hotel´s premises, especially the carpet. Hotel´s carpets should be protected when contractors work in Hotel, and when they carry heavy loads.
• No electric installation may be performed without the specific previous authorization of the Hotel Engineering Department.
• All the wiring must go under the technical floor and it must be properly wrapped.
•  Hotel does not provide tools or materials for set up (forklift trucks, troleys, plugs, adapters, ladders, etc).

Kindly note:

• The organiser will not approve booths that do not comply with the accepted standards until the necessary changes have been made.
• Work cannot commence until the booth drawings are approved by the organiser.
• The used space must be returned to the venue completely clear of all items and restored to their original state.
• All the equipment, décor, etc must be properly presented and in good condition according to the Hotel image. The Hotel has the right to correct or deny the presentations that are considered unacceptable.
• We recommend exhibitors using independent stand contractors to include a site visitin the planning process to assure a smooth and well planned set up. Please contact the Exhibition Manager to coordinate a visit. E-mail: sgamliel@kenes.com

Electricity and Electrical Installations for all booths

No electric installation may be performed without the specific previous authorization of the Hotel Engineering Department.

To ensure maximum safety, all electrical connections to power supply can only be carried by EXPOMAR – the official contractor.

Only the official contractor is authorized to provide the electrical switchboard for the power points. Thus, every exhibitor should order an electrical switchboard from the official contractor and to pay for the electrical consumption according to his power needs. The exhibitors must name the person responsible for the stand’s electric installation project.

It is essential that exhibitor order the power needed in the stand. The exhibitor is responsible for calculating the power necessary for the elements to be connected, together with the request for the necessary voltage. Damage caused to the main or to specific points by these connections is the sole responsibility of the exhibitors/stand builders.

To ensure your booth has electricity, please place an order directly with EXPOMAR – the official contractor. Quote will be provided based on your specific requirements. The minimum electricity order is 1kW.
Deadline: Friday, 16 May
Fees increase after this deadline.
For inquiries, please contact Gustavo Bernacchi. E-mail: comercial40@expomar.com.ar

The following power plug and socket (outlet) will be in use (type  I):

Power supply to the exhibits will be switched off after the exhibition closes every evening.
Exhibitors who require 24 hours electricity supply for their stand should contact the official contractor to confirm availability and costs.
In the event of damage or faults to an electrical connection or installation, the exhibitor must immediately contact the organiser and/or venue representatives.
The venue reserves the right to at any time inspect connected equipment. Should the equipment fail to meet the applicable safety regulations, the venue reserves the right to immediately disconnect such equipment with no right of recourse or compensation for the exhibitor.

Booth Essentials

The following booth essentials can be ordered through EXPOMAR at additional fees. Please submit your orders via e-mail to Gustavo Bernacchi. E-mail: comercial40@expomar.com.ar

• Electricity: Please e-mail EXPOMAR with your specific requirements. The minimum electricity order is 1kW.
• Furniture Rental: A variety of furniture options are available in the catalog HERE .
• Booth Signage and Print Graphics: Please review signage and graphic options in the catalog and e-mail EXPOMAR with your specific requirements.
• Screens, AV Equipment: Access the catalog HERE to view available options. 

In-booth Catering /F&B

Catering services are exclusively provided by the Hilton.
No other catering companies are permitted to operate within the hotel.
Bringing food and beverages (F&B) from outside the hotel is strictly prohibited. This includes coffee machines, coffee machine ingredients, branded bottles, branded chocolate, or other similar items.
Exceptions may be considered by the Hilton in special circumstances only, with prior written approval. Kindly note that buy-out/’corkage fees’ will apply. 

For F&B options, menus, costs, and to place orders, please contact Martin Leone from the Hilton. E-mail: Martin.Leone@hilton.com
The last day to place orders is Monday, 26 May (Final deadline; no exceptions will be made).
After this deadline, orders can be placed with Banquets Captains onsite (as of 3 June), but please be aware that availability cannot be guaranteed.
The exhibitor must consider the space available on the booth to store and display the requested deliveries.

Booth Cleaning  

The organiser will arrange for general cleaning of the exhibition premises prior to the opening of exhibition and daily prior to opening thereafter (excluding exhibit booths and displays).
Daily in-booth cleaning can be ordered directly with [TBA]
Contact person:
TBA
E-mail: TBA
Deadline: TBA

Internet & Wi-Fi  

Complimentary Wi-Fi will be provided by the Meeting during official meeting days at most areas. This public Wi-Fi connection is limited for basic web browsing or checking e-mails.
Should you have any internet-based features, devices, or activities at your booth (for example: product demonstrations), we strongly recommend ordering a dedicated internet connection for your booth (wireless or wired connection) to guarantee a consistent internet connection inclusive of technical support.
Wired internet and Wi-Fi connection may be ordered through Kenes until Monday, 12 May.  
Please contact the Exhibition Manager at: sgamliel@kenes.com

Important:

• Creating your own private Wi-Fi network is not permitted
• The venue and the organiser reserve the rights to discontinue any activity which interfere with the hall Wi-Fi coverage. 
• Note regarding technical support: we will ensure that the service you purchased is functioning as it should, however we cannot troubleshoot or repair issues with client-provided equipment.
• Exhibitors must notify the venue if they intend to install a raised floor or platform as internet access is mostly provided through floor-based cabling. Raised floor or platform installation must be scheduled after the completion of relevant cabling work. Access point(s) must remain unobstructed and accessible throughout the installation process and beyond. Once the raised floor or platform is in place, no new service installations underneath it will be permitted.
• The exhibitor is responsible for following legal, ethical, moral and generally accepted internet and e‐mail conduct when communicating across the conference’s network. The venue reserves the right to disconnect and/or limit a user’s right to or use of the network if rules and conditions are not respected.

Security 

• Please do not leave any bags, boxes, suitcases or any type of product unattended at any time, whether inside or outside the exhibition area.
• Neither the venue nor the organiser can accept responsibility for the security of the booths and their contents. The venue as well as the organiser are not liable for any possible loss, theft and/or damage occurred during the rental period of any private property or goods. Exhibitors are fully responsible for the security of their booth and equipment.
• If you wish to hire security for your booth, this can be done via ROAD SEGURIDAD
  E-mail: info@roadseguridad.com.ar
  In case you hire security guard, the following must be submitted to the Hilton Hotel:
  – Copy of authorization of the Buenos Aires Police to work in the area.
  – Name and ID number of the guard who will be working in the Hotel during the event.
  Note: It is not allowed to carry firearms in the Hotel premises.

Waste Removal 

On-site waste disposal services are available. This service is relevant for exhibitors with large volume of waste.
Please place your order dirctly with the Hilton.
Conatct person: Martin Leone
E-mail: Martin.Leone@hilton.com

Storage

Short-term storage of materials left over after assembly (empty boxes, crates, cases , palettes etc.) should be coordinated with DSV team (payable service).
Under no circumstances may packing materials of any kind be left in the aisles, on the booths, around or behind the booths.
Please contact DSV with information on sizes and number of parcels, size and storage period.
E-mail: olimpia.rodrigalvarez@dsv.com
Please be advised that shipments delivered to the Hilton before the designated setup period will NOT be accepted by Hilton staff. Please coordinate with DSV to ensure deliveries arrive within the designated set-up period.
Once the event & dismantling are over, the Hilton shall bear no responsibility for safeguarding or storing any items left behind on the premises. Should the Hilton undertake the removal of such items, the associated costs will be borne by the exhibitor.

Hostesses & Temporary Staff Hire

Staff Azafatas is our preferred vendor for the recruitment of hostesses and temporary staff.
Contact: +54 11 3011 2774 or +54 11 2469 0118
E-mail:staffazafatasbsas@gmail.com

Mandatory Insurance Policy

Mandatory insurance is required by the Hilton for all personnel working on your booth within the Hilton premises

For safety and liability reasons, it is mandatory that all individuals involved in the setup, operation, and breakdown of your booth on the Hilton’s property provide proof of a valid Labor Risk Insurance (ART).
This is a legal document and must be presented by every person working on your booth.

Upon arrival at the service area entrance, your team will be required to provide the following to the Hilton’s Security Department:

• Copy of Labor Risk Insurance (ART) for each individual working on your booth.
• A valid ID which includes photo for each individual.

Please note that access to the venue will be denied to any personnel who cannot provide both the required insurance documentation and a valid ID.

Furthermore, please ensure that your insurance policy includes the following mandatory Non-Repetition Clause:
The insurance company expressed its resignation to take any legal action against South Convention Center SA, CUIT 30-69218831-0.

Please click HERE to view a sample of the mandatory insurance policy required for all exhibitors, stand builders, and staff.

We want to emphasize that the exhibitor, the stand builder, and any company acting on behalf of the exhibitor are fully responsible for any accidents that may occur to third-party personnel hired by the insured during PTCOG 63.
These requirements are in place to ensure the safety and security of everyone involved in PTCOG 63

Please ensure that all members of your team and any contracted personnel are aware of these requirements well in advance of their arrival.
Notes:

• All contractors, stand builders and staff should use back of house service area entrance , and service elevators. It is NOT allowed to use the Convention area elevators or escalators to carry equipment and materials.
  Address: Av. Juana Manso 751 – Puerto Madero.
• All contractors, stand builders and staff will receive onsite a visitor´s pass to access Hotel´s premises. Entry without a pass is prohibited.
• Exhibitors arriving on Tuesday, 3 June solely for light-booth-setup can access the exhibition hall via the main entrance lobby with a hand-carry (limit of one suitcase per person), and in this specific case, they will not be required to provide an ID or insurance documentation.

Shipping Instructions 

DSV Fairs & Events Spain has been nominated as the official freight & onsite handling contractor for this conference.
For safety, insurance, and efficiency reasons, DSV are the sole official contractor to handle cargo inside the venue.
DSV offers the following services:
Customs clearance, delivery to the stand, freight forwarding, manpower & trolleys for un-loading/loading during build-up and dismantling, storage of empty crates, transportation to and from the Exhibition Hall and onsite supervision.

Contact information:
DSV Fairs & Events Spain
Contact persons:
Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842
Mobile:+34 628930293

Lorena PerdomoLorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837
Mobile +34 627582484

For Shipping Instructions – click HERE 

Stand builders are prohibited from using trolleys during set-up and dismantling periods. Kindly note that the official contractor is the exclusive agent for move-in and move-out of the venue.
Exhibitors and stand builders are free to deliver their goods or to pick their goods up from outside the venue. Those who use their own facilities up to the venue are requested to coordinate their time schedule and unloading of their cargo into the venue with DSV.

Insurance of Goods
All cargo should be insured from point of origin.
DSV will be able to assist if needed.

Important Information Regarding Direct Deliveries to the Venue: 

Road freight:
All direct vehicles going to the venue must pre-book an unloading/reloading time slot before arrival . DSV will provide a time slot reference doc for your vehicle that must be shown to DSV staff upon arrival at the Hilton. 

Courier:
Courier companies (FedEx, UPS, DHL, etc.) cannot do the customs clearance of shipments for events or exhibitions as they need an importer with local country tax ID. Please avoid sending cargo with them.
We do NOT recommend shipping materials such as brochures, flyers, bag inserts, lanyards, and small gifts via international courier due to customs regulations and entry restrictions of such items. We suggest producing these materials locally in Buenos Aires if possible. 

In case you send goods through courier companies get in touch with DSV in advance to ensure a viability and a smooth clearance.
Please contact DSV for tailor made instructions.

Any deliveries made directly to the venue without going through DSV, will be at the exhibitor’s own risk. If goods do not arrive on time or are mislaid, the organizers and DSV will not take any responsibility.

Exhibitors who choose to proceed with direct deliveries must strictly adhere to the following guidelines:

• Deliveries arriving at the Hilton prior to Sunday, 1 June, will be rejected.
  Please schedule your deliveries for arrival between 01 June and 06 June, during the official working hours (click here)
• Direct deliveries to the Hilton MUST be coordinated in advance with DSV. Contact person: Olimpia Rodrigalvarez |E-mail: olimpia.rodrigalvarez@dsv.com| Mobile: +34 628930293
• All deliveries must have a special label attached. These labels can be obtained from DSV.
• Please be advised that neither the organiser nor the venue can accept deliveries on an exhibitor’s behalf and arrangements must be made for a booth/company representative to be available when deliveries are made.
• As a courtesy to the delegates and your fellow exhibitors, deliveries or the removal of any equipment to/from booth must be made 30 minutes before or after exhibition opening hours.

We are committed to sustainability and we encourage all of our exhibitors to do the same. CLICK HERE for some practical tips and tricks that you can implement right away.

Official Contractors:

Furniture Rental / Graphics & Signage/ *Electricity / Additional Booth Fittings / Screens & AV Equipment
EXPOMAR
Gustavo Bernacchi
E-mail: comercial40@expomar.com.ar
*Exclusive service 

Freight Handling & Onsite Logistic Agent
DSV Fairs & Events Spain
Olimpia Rodrigálvarez
E-mail: olimpia.rodrigalvarez@dsv.com
Office: +34 954325842
Mobile:+34 628930293

Lorena PerdomoLorena Perdomo
E-mail: lorena.perdomo@dsv.com
Office: +34 930260837
Mobile +34 627582484
DSV is the exclusive handler inside the venue.

In-booth Catering (F&B)
Hilton Buenos Aires
Martin Leone
E-mail: Martin.Leone@hilton.com
The hilton has an exclusive, in-house F&B department which manages catering/F&B activities.

In-booth daily cleaning/ Waste removal services
TBA
Waste removal service is relevant for exhibitor with large volume of waste.

Hostesses & Temporary Staff Hire
Staff Azafatas
Tel: +54 11 3011 2774 or +54 11 2469 0118
E-mail:staffazafatasbsas@gmail.com

Security Guards
ROAD SEGURIDAD
E-mail: info@roadseguridad.com.ar
In case you hire security guard, the following must be submitted to the Hilton Hotel:
– Copy of authorization of the Buenos Aires Police to work in the area.
– Name and ID number of the guard who will be working in the Hotel during the event.
Note: It is not allowed to carry firearms in the Hotel premises.

Kenes Group Contacts: 

Conference Secretariat
Kenes Group
Rue François-Versonnex 7
1207 Geneva, Switzerland
Tel:  +41 22 908 0488
Contact us

Exhibition Manager & Industry Symposia Coordinator
Sharon Gamliel
Tel: +41 22 908 0488 Ext: 562 | E-mail:sgamliel@kenes.com

Industry Liaison & Sales
Nikol Karabelova
Tel: +41 22 908 0488 Ext. 293| E-mail: nkarabelova@kenes.com

Registration Specialist
Sandra Silva
E-mail: registration@ptcog62.org

Hotel Accommodation
Ralitza Angelova
E-mail: rangelova@kenes.com
https://hotels.kenes.com/congress/PTCOG63